General Borough Complaint – Process and Information
We sometimes we as a Borough receive complaints from residents regarding safety issues or ordinance violations. When a complaint is received, the relevant department is informed as soon as possible.
We are not able to act on a given complaint unless we are aware of the source from which it came. The reason for stating your name is that, if the case should ever go to court, we would have documentation of a witness/defender to back up the complaint. If we have no documentation, the case would not stand a chance in court. The only time your name would be released is if you were needed to testify in court. Otherwise, the information that you give to us is kept in strict confidence.
The complaint form will be used to contact you should we need additional information. You are not guaranteed to know the result of your complaint. If you have questions regarding the outcome of a particular complaint you submitted, please contact the police department at 570-966-1735.
Please fill out the complaint form below and email it back to the borough office at office@newberlinpa.us . If you do not wish to email the complaint, you may send it via first class mail to New Berlin Borough, 700 Water Street, PO Box 330, New Berlin, PA 17855 or drop it off at the borough office.
You may also call the police department at 570-966-1735 to make a complaint if you do not wish to fill out a form.
Complaint Against an Employee – Process and Information
The Borough is committed to providing professional, courteous, and effective service to all residents, businesses, and visitors. We have confidence in the dedication and integrity of our employees and appreciate the important work they perform on behalf of our community each day.
However, we recognize that concerns or misunderstandings may occasionally arise. If you believe you have experienced unprofessional conduct, received unsatisfactory service, or have a concern regarding the actions of a Borough employee, we encourage you to bring the matter to our attention.
To ensure concerns are reviewed fairly and thoroughly, the Borough has established an employee complaint process. Complaints may be submitted using the Employee Complaint Form available below. All complaints will be reviewed in accordance with Borough policies and procedures.
Providing detailed and accurate information helps us conduct a proper review of the matter. While not every complaint may result in disciplinary action, each concern will be carefully considered and addressed as appropriate.
We value feedback from the public, as it helps us maintain accountability, improve services, and continue serving our community in a professional manner.
Please fill out the complaint form below and email it to the borough office at office@newberlinpa.us . If you do not wish to email the complaint, you may send it via first class mail to New Berlin Borough, 700 Water Street, PO Box 330, New Berlin, PA 17855 or drop it off at the borough office.
**Note to mobile device users** If you are experiencing difficulties using the fillable form, a free app called “Adobe Fill & Sign DC” is available for both iPhone and android users. If you have this app, you can complete a fillable form on your mobile device.